Shipping policy

Shipping Address

Make sure you have provided the correct and current address for shipping and delivery. You can use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, age-restricted products or items shipped via private carriers may require a physical mailing address or signature confirmation for successful delivery. Trading partners may also indicate on product listings that they cannot ship products to P.O. boxes. Items cannot be delivered to security restricted areas, such as military bases.

Shipping time and cost

1) After an order has been successfully paid and confirmed, you will see the estimated delivery time and shipping cost on the order confirmation page. You will also receive an order confirmation message indicating the estimated processing time for your order.
2) The warehouse may take 1-3 days to process your order. You will receive a message once your order has been shipped.
3) You will receive a shipping notification message that will provide you with the estimated delivery time for each package once it has been shipped. We will also provide you with the tracking number when it is ready. You can view this estimated delivery time on each package in your order history at the same time.
4) In most cases, your order will be delivered within the estimated delivery time. However, the actual delivery date may be affected by flight bookings, weather conditions and other external factors. Please refer to the tracking information for the most up-to-date delivery date.

Delivery Problems

If your package has not been delivered or your tracking information shows that your package has been delivered, but you have not received it, please contact our customer service immediately and within 90 days of the order date.